Introduction
WallStickers247 ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.
By using our website, you consent to the practices described in this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Place an order (name, email, shipping address, payment details)
- Create an account on our website
- Subscribe to our newsletter
- Contact us through our website or email
- Leave a product review
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website information
- Device information (desktop, mobile, tablet)
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
Cookies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyse website traffic and usage patterns
- Provide personalised content and recommendations
- Enable social media features
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to deliver relevant advertisements
Data Sharing
We may share your information with:
- Payment processors: To securely process your transactions (e.g., Shopify Payments, PayPal)
- Shipping carriers: To deliver your orders (e.g., Royal Mail)
- Analytics providers: To help us improve our website
- Legal authorities: When required by law
We do not sell your personal information to third parties.
Your Rights (GDPR)
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing for marketing purposes
- Withdraw consent: Withdraw consent at any time
To exercise these rights, contact us at hello@wallstickers247.co.uk.
Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security assessments
- Limited access to personal data by authorised staff only
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfil orders
- Comply with legal and accounting requirements
- Resolve disputes and enforce agreements
Order information is typically retained for 7 years for tax and legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: